KEN FAW

6235 Windstone Circle, Clarkston, MI 48346

248-872-2338 ken@looseneurons.com

TECH EXEC: CTO, CIO, DIRECTOR, PRODUCT MANAGER

Internet Software, Information Technology, Business Transformation

A high-octane, engaged and creative executive, software architect and product manager

who isn’t afraid to roll up his sleeves and code like a banshee when needed… with

successive strings of impossible project rescues and high-performing agile victories, from

product companies to enterprise efforts, ultimately focused around shipping highly-scalable

and available software to consumers and end users.

Executive: Business Constitution • Strategic Planning • Product Manager • Program Manager

Operations: Process Optimization • Enterprise Architecture • Stability/Scalability •

Theory of Constraints • Six Sigma • P&L

Cloud: Amazon EC2, Route 53, Elastic Load Balancer, S3 • Microsoft Azure •

Salesforce.com • Facebook Parse

Web: Angular.js • Bootstrap • HTML, CSS, JavaScript, JSON • PHP • WordPress •

Jackson FasterXML • Spring REST, Spring Boot, Spring Security

Commercial Integration: LocationSmart (ip/geo-location) • EVS IdentiFlo (identity verification) •

Five9 Virtual Call Center • PayPal PayFlow Pro, Payments API, Payout API •

NMI Payments Gateway • ADS Financing/Lending Gateway

Open Integration: SOA • SOA Fabric • REST • SOAP • XML/HTTP • EAI • EJB • CORBA •

IBM Message Broker, WebSphere Process Server, DataPower • Messaging • JMS

OS, Databases, Languages: OSX • ubuntu linux • Windows 8 • Windows 7 • Solaris •

Spring JPA • Hibernate • MongoDB • MSSQL • MySQL • Oracle •

Java • C# • Apex • Delphi • C++ • Visual Basic

PROFESSIONAL EXPERIENCE

AMERICAN LASER SKINCARE, Michigan • 2011-2015

Chief Information Officer, Security Officer, Vice President of Information Technology

Though we ultimately shut down this $100M retail company, we had some great outcomes

as well:

• Developed tracking and attribution analytics of sales to $30m marketing spend that

increased confidence metrics from 65% to 95% in six months

• Improved our consultation booking rates from 18% to 42% in six months extensive

integration, tracking and optimization of our call center dialer

• Enhanced integration with financing partners to offer new financing options to an

additional 25% of our customer base

• Drove an effective 10%-30% increase in price per treatment while remaining 30% below

our largest competitor by designing pricing zones and a blended service portfolio

continued…

KEN FAW • Page 2 • ken@looseneurons.com

Extensive Consulting Experience • 1993-2011

Xede Consulting Group, Chief Scientist/Chief Technology Officer • 2008-2011

Perficient, Inc. (NASDAQ:PRFT), National Director, Integration Strategies • 2005-2008

Pillar Technology Group, Founder, CTO, Executive Vice President • 1997-2005

Here is a quick recap of the most interesting technical and leadership accomplishments

over eighteen years at the previous companies:

• Automated 97% of OnStar common call center operations (renewal, cancellation, etc.)

using SOA and messaging for enterprise integration, delivering 6-sigma quality in 40%

of competitors’ estimated effort

• Reduced information latency by 96% by integrating the primary brands of Luxottica

Retail (Lenscrafters, Pearle Vision, DOC Optical, Sears & Target Optical), also

eliminating over 3,000 overlapping legacy processes

• Reduced quote-to-card cycle time by 93% for over 80% of new applicants for

Wellpoint/Anthem BCBS, from 30 days to begin assessing premiums to only 2 days

• Using Agile and DevOps techniques, reduced GM Onstar Virtual Advisor startup latency

92% (from 27.5 seconds to under 2.5 seconds), while increasing scalability 500x and

reducing maintenance and recovery windows 99.75%

• Integrated identity management for DaimlerChrysler, reducing personnel onboarding

time from 60 days to only 2 days, and facilitating immediate termination of building and

system access when offboarding

LOOSE NEURONS LLC, Michigan • 2005, 2008, 2012, 2015

A single member LLC under which I consult from time to time in high-value engagements:

• Rescued an Internet startup from no product after 288 days and $350k in investment,

taking them to private beta in only 59 days and public beta in 84 days

• Laid the foundation for Agile Portfolio & Program Management Office for The Taubman

Company, and set up foundations for Enterprise Architecture and other IT capabilities

• Performed platform and code audit for GM Onstar Websphere Voice Platform,

identifying and eliminating the source of platform instabilities that were causing

catastrophic failures in interactive voice response

EDUCATION AND CREDENTIALS

BS, Computer Science, Oakland University, Michigan • 1993

US Navy, Division Leading Petty Officer, Engineering Lab Tech • 1986-1992

Submarine Qualified, Good Conduct Medal, National Defense Medal

Security Clearance – SECRET, Certified Quality Assurance Inspector

Program Chair for Society of Information Management, 2008-2012

Featured in IBM SOA white paper and promotional video, 2007